Effective Date: 7/1/2025
OVERVIEW
Sequoia Brokerage ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our brokerage services, website, mobile application, and related services (collectively, the "Services").
INFORMATION WE COLLECT
Personal Information
We collect personal information necessary to provide brokerage services, including:
Full legal name, date of birth, and Social Security number
Contact information (address, phone number, email address)
Employment information and income details
Financial information (bank account details, investment experience, financial objectives)
Government-issued identification documents
Tax identification numbers
Account and Transaction Information
Account balances, holdings, and transaction history
Trading patterns and investment preferences
Communications with our representatives
Payment and billing information
Technical Information
IP address, browser type, and operating system
Device identifiers and mobile network information
Website usage data and cookies
Application performance and error logs
HOW WE USE YOUR INFORMATION
We use your information to:
Open and maintain your brokerage account
Execute trades and process transactions
Provide customer service and technical support
Comply with regulatory requirements and legal obligations
Prevent fraud and enhance security
Improve our services and develop new features
Send account statements, confirmations, and regulatory notices
Conduct market research and analysis
INFORMATION SHARING AND DISCLOSURE
Regulatory and Legal Requirements
We may disclose your information to:
Securities and Exchange Commission (SEC)
Financial Industry Regulatory Authority (FINRA)
State securities regulators
Internal Revenue Service (IRS)
Other regulatory bodies as required by law
Service Providers
We may share information with trusted third parties who assist in:
Clearing and settlement services
Payment processing
Technology services and data storage
Legal and compliance services
Marketing and communications (with your consent)
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
Your Consent
We will not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.
DATA SECURITY
We implement industry-standard security measures including:
Encryption of data in transit and at rest
Multi-factor authentication
Regular security audits and monitoring
Secure data centers with physical access controls
Employee training on data protection
YOUR RIGHTS AND CHOICES
Access and Correction
You have the right to:
Access your personal information
Request corrections to inaccurate data
Update your contact preferences
Close your account (subject to regulatory requirements)
Marketing Communications
You may opt out of marketing communications by:
Using unsubscribe links in emails
Contacting customer service
Updating preferences in your account settings
Cookies and Tracking
You can control cookies through your browser settings, though this may affect service functionality.
DATA RETENTION
We retain your information for as long as necessary to:
Provide services and maintain your account
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Generally, we retain account information for at least seven years after account closure, as required by securities regulations.
INTERNATIONAL TRANSFERS
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
CHILDREN'S PRIVACY
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
PRIVACY POLICY UPDATES
We may update this Privacy Policy periodically. Material changes will be communicated through:
Email notifications
Website notices
Account notifications
CONTACT INFORMATION
For privacy-related questions or concerns:
Email: [email protected]
We have over 25 years in the financial lending space. Our mission is to revolutionize the mortgage experience through innovative technology, transparent communication, competitive rates and exceptional service.